General Terms and Conditions Rafa-Dent Gmbh - Altenberge

§ 1 Basic provisions

1. The following terms and conditions apply to contracts concluded via rafadent.com are concluded. Unless otherwise agreed, any terms and conditions used by you are contradicted.
2. Consumer within the meaning of this provision is any natural person who concludes a legal transaction with private concerns. An entrepreneur is any natural or legal person who, when concluding a legal transaction, is acting in their professional or commercial interests.

1. The subject of the contract is the sale of goods.
2. With the provision of a product in our store, we submit a binding offer to our customers to conclude a purchase contract.
3. All products intended for purchase are placed in the “shopping cart” by the customer. After entering the personal data and payment information, the customer has the opportunity to check all the information entered. By sending the order by clicking on the button provided for this purpose, the customer declares acceptance of the offer in a legally binding manner. The purchase contract is thereby concluded. When using the payment option via payment service providers such as PayPal or Instant bank transfer, the customer is redirected from our online store to the provider’s website. After entering all the necessary data, the customer is then redirected back to our store.
4. The transmission of all information in connection with the conclusion of the contract is automated by e-mail. The customer must therefore ensure that the email address we have on file can be reached.

§ 3 Retention of title and right of retention

1. A right of retention can only be exercised by the customer if it is not claims from the same contractual relationship.
2. Until full payment of the purchase price, the goods remain the property of the store operator.

§ 4 Provisions on liability

1. We are liable without limitation for damage to body or health, as well as in cases of intent and gross negligence. Furthermore, in the case of fraudulent concealment of a defect and in all other cases regulated by law. Liability for defects within the scope of the statutory warranty can be found in the corresponding regulation in our customer information.
2. If essential contractual obligations are not fulfilled, the liability of the online store in cases of slight negligence is limited to the foreseeable damage typical for the contract.
3. In the event of a breach of insignificant obligations arising from the contract, liability for slightly negligent breaches of duty is excluded.
4. There is no liability for the constant availability of this website and the goods offered on it.

§ 5 Choice of law

1. German law applies. The provisions of the UN Sales Convention expressly do not apply.

§ 6 Dispute resolution

1. The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at http://ec.europa.eu/odr.

§ 7 Contract language, contract text storage

1. Contract language is German.
2. We do not save the complete text of the contract. Customers can save this electronically before sending the order using the browser’s print function.

§ 8 Prices and payment modalities Characteristics of the goods

1. The prices shown and the shipping costs are gross prices.
2. Shipping costs are not included in the purchase price. They are explicitly marked or are shown separately during the ordering process and are to be borne by the customer in addition, unless free delivery has been promised.
3. The available payment methods are shown on our website or in the respective item description, but at the latest in the final ordering process at the “checkout”. Unless otherwise stated, the payment claims arising from the contract are due for payment immediately.
4. The essential characteristics of the goods and/or services can be found in the item description and the supplementary information on our website.

§ 9 Delivery conditions

1. Delivery conditions, delivery time and any existing restrictions on delivery can be found under the correspondingly designated link in our online store or in the respective item description.
2. For consumers, the risk of accidental loss or deterioration of the goods sold during shipment shall not pass to the customer until the goods are handed over to the customer. The regulation applies regardless of whether the shipment is insured or uninsured.

§ 10 Statutory liability for defects

1. The statutory warranty rights apply.
2. Consumers are requested to check the goods upon delivery for completeness, obvious defects and transport damage and to notify the store operator as soon as possible. If the customer fails to do so, this has no effect on their statutory warranty claims.